The deadline for requesting the return of purchases made through the website is 7 calendar days after receiving the order, whether the reason for the return is regret, withdrawal, defect, size change, dissatisfaction or any other reason;

After making the request, the customer must send the product via SEDEX (collect).

According to the courier instructions - https://www.correios.com.br/para-voce/correios-de-aaz/pagamento-na-entrega#tab-1

Returned products must be in their original packaging, with intact labels and seals and without signs of use. If the products come with accessories, these must also be returned;

We will not accept the return of products that have been used or damaged;

CITRONE will analyze the condition of the returned product and if it does not meet the rules mentioned above, it will not accept the return;

The method of refunding the amount will be credited to the payment method made by the customer at the time of purchase.

Shipping costs will not be included in the credit coupon.

If you want to exchange it for another product, the shipping costs will be borne by us for the first exchange.

After the first exchange, shipping is at the customer's expense.